My clients achieve their goals, but for some, the reality of growing their small business is much different than they imagined. Here's the startling truth. There are several points within the process where you may question your decision to scale. You might even feel an overwhelming need to dial it back or give up. I often help my clients through these stages, and, fortunately, nearly all of them plow through until they feel good about their choices again.

To lessen or avoid the negative emotional impact of scaling your small business, here are a few questions to ask yourself as you create your plan.

1. What do I need to do now to reduce my stress later?

When small business owners are knee-deep in problems, the idea of becoming a true leader who works on the vision instead of the day-to-day operations sounds exciting and fulfilling. Still, you'd be surprised by how often entrepreneurs miss the simplicity of being the business when they initiate a growth model. Some wish they'd never hired employees and taken on more business because it now feels even more overwhelming than when they did it alone. This negative experience of expansion usually comes from poor planning and a skewed vision of the path to success.

It's wise to initiate your progression in phases and have a plan in which your function is clearly and realistically outlined for each process stage. It's also wise to accept that sometimes you'll take two steps forward and one step back. Growth is not a linear process.

To minimize the growth pains, consider these points:

• Avoid making personal or professional travel plans within six months of bringing on new employees. Training takes time. In fact, you're likely to feel more overwhelmed by all the training than you did before hiring help. Don't expect your new people to run the business in your absence until they can perform the job skillfully.
• You'll probably need new business to support payroll but be cautious about how much you add to the workload for at least a few months. Even if your new person or people have the skills to do the job, not all skills translate seamlessly from company to company. They still need plenty of your attention. Don't spread yourself too thin, or you'll resent your choice to build a team.
• Outsource work that doesn't need to be done internally, like bookkeeping, payroll, and freelance labor. Do this before you hire anyone else so you're not bogged down by managing more than one transition at a time.
• If you are offloading tasks to your new hire, begin documenting the steps in writing or doing videos before hiring anyone. Loom.com is an excellent resource for making your training videos. You will still need to provide additional training, but your new person will have documentation to check their work.

2. Am I a great communicator who listens, demonstrates patience, and understands the varying needs of different personality types?

Sometimes entrepreneurs make terrible bosses. There, I said it! If you are a creative, innovative visionary, you'll probably be the worst kind of boss. You don't like boots-on-the-ground activities like hiring, training, and building expansive systems to support your growth. One of the new leaders' most damaging mistakes is neglecting detailed, frequent, and thoughtful communication with their teams.

Never assume that any process is “just common sense” because the knowledge you possess is uncommon. There was a time when you only communicated with clients; now, you'll have more communication points, which creates a greater likelihood of error. Employing others will offer you every opportunity to learn patience and expertly communicate, but you may need a hand.

Hire a business coach who can help you grow your emotional intelligence and communication skills, learn patience, and create realistic expectations of yourself and others.

3. Do I have a skewed perspective on life balance?

A conversation with Jack Canfield offered insight about wealthy entrepreneurs that's useful to share with my clients with less wealth. Despite his success and wealth, the Chicken Soup for the Soul co-author still works fourteen-hour days for days and weeks on end. He said that when he's working on a new book or another big project, he locks himself away in his library and has very little contact with others. But then, when he sends that book to his publisher, he's off to Hawaii with his family for an extended vacation. Life returns to a pleasant balance until the next big project comes along.

Life balance is rarely about day-to-day perfection in your schedule. Look at balance as a whole life experience, not a daily part of your life. There will be periods when your personal life goes by the wayside, and there will be times when you experience the bliss of leaving everything behind to spend time doing the things you love outside of work.

Scaling your small business comes with its ups and its downs. Proper planning and an informed outlook will make the downs fewer and more manageable—but there's one last thing. Don't believe you have to do this alone! There are countless resources and people out there to reduce the burden and help you make the best decisions for you.

***Let's chat! We will investigate whether or not I can help you grow your small business with less stress and more success!***

The post You Want to Grow Your Small Business. 3 Tips So You Don’t Regret It appeared first on Marla Tabaka.

So, here's the story.

Italy was, without a doubt, a trip of a lifetime; however, during the final week, I needed to step up my coping mechanisms to make a difficult adjustment. After three glorious weeks of taking in Italy's spectacular cities and countryside with my brother, Gary, and sister-in-law, Rose, I was excited to experience Rome. The Colosseum, the Forum, the Vatican, the Trevi Fountain, and so much more were awaiting; however, the Universe had different plans for me.

Setbacks happen.

On our final night in Sorrento before traveling to Rome, I sprained my ankle and injured my knee in a nasty fall. It could have been so much worse as I fell hard from the steps onto a marble landing. Still, it hurt like hell! It's a bad sprain, made worse by the knee injury on the opposite leg.

Different personality types respond to setbacks in different ways.

What do you think your initial reaction would've been if you were in my situation? Here's how it went for me.

Immediately after the fall, my initial questions were what most people would ask themselves. How bad is it? Can I move? In how many places am I injured? And then, how will I get up from down here?

After that, I moved on to thoughts similar to what you'd experience for an empathy-driven individual in this situation.

• Oh no, how awful for Gary and Rose to have seen me fall like that.
• Now their trip is going to be ruined.
• Gary had paid for the tours, and now I can't take them; what a waste of money.
• I'm going to slow them down, and I'll be a burden.
• What if I need medical care? That will ruin everything for them!
• I don't want them to worry about me on their vacation!

These fears were a lot to process, and I became overwhelmed and anxious. The fall and all these initial thoughts happened in less than a minute, and I quickly realized the need to access my coping skills, so on went the coach hat. (This was all before I even got off the ground!)

Once I was standing, with the help of my brother, I immediately acknowledged to myself that I was projecting. “If roles were reversed and I witnessed one of them experience a bad fall, would I be thinking about the remainder of my trip being ruined,” I asked myself. The answer was no. I would be deeply concerned for the injured person and think about what I could do to help them. With this shift in perspective, my panic receded, and I could focus on what I needed.

The lesson:

When a setback involves others, don't project. You have no idea how they are feeling or what their thoughts are, and there will be plenty of time to work out the details later. Take care of yourself first and ask for what you need.

Of course, this coach would have more opportunities to turn her skills inward. By the next morning, the pain and swelling worsened in the ankle and the knee. I was alone at the AirBnB and began worrying that I might need medical attention. Would my insurance cover it? Where would I go, and how would I get down the awful stairs lurking just outside the door? Would anyone speak English at the medical center? What would happen if I waited for medical care until I got home a week from now? If there's a fracture, will it be too late to treat it?

As you can see, the negative voices in my head were working overtime. My body became tense all over, and I felt highly agitated. That's when the coach voice took over and told me loud and clear that I was catastrophizing. I was less than a day in; of course, the injuries will get worse before they get better. “Give it time,” I told myself.

I used deep breathing methods to ground myself and shifted states by moving to a different room to distract myself with a bit of television. In addition, I used EFT to quiet the negative voices.

The lesson:

The human brain quickly goes down the path of catastrophic thinking, but your body will alert you when your worrisome brain goes into overdrive. You will experience things like anxiety, tenseness, stomach upset, and headaches. When you receive these signals, stop to ask yourself, “Do any of these manufactured predictions of the future need to be addressed immediately?” And “Do I know–for an absolute fact–that any of these awful things will happen?” The answers are: probably not and no.

In the subsequent phases of adjustment to my unfortunate reality, my brain changed directions, and I began to feel sorry for myself. Here I am, on my dream vacation, stuck in a small apartment with no view and a dangerous stairway. I would miss the spectacular pieces of ancient history I've waited a lifetime to see. I felt angry, sad, and lonely.

With my coach hat on again, I asked myself, “If you must stay in this room for several days, is this how you want to feel?” The answer was absolutely not. I could do nothing to change the situation, so how could I improve it?

I'll admit that even after I put some work into my mindset, some of the sadness remained, but the anger and grief were no longer amplified by it. It's natural to feel a bit sorry for yourself in such situations; I believe anyone would. But I would not let my feelings bring me down to the point of constant misery. So, I created goals and a plan. What entrepreneur doesn't feel better with goals and action steps in place?

First, practice gratitude.

I fell from the steps down onto the solid stone. I could have broken something or many somethings! I could have hit my head or fallen flat on my face. It could have been a truly catastrophic event. I am grateful that my injuries are relatively minor and will heal. I have two caring people with me who would look after me. I created a long list of “I'm really lucky” statements. Gratitude makes everything feel better!

Second, practice acceptance.

• I was in a disappointing situation and could not change it, but I could make the best of it, so I looked for the good.
• Gary and Rose would have some time alone in Rome. I'm sure that feels good to them.
• I brought my iPad, books, and iPhone. I could always find things to do, like writing this post while the facts and feelings were still fresh on my mind. (Although I didn't post it until I returned home.)
• I hadn't watched a movie in quite some time. Who gets to lay around in Rome and watch television? It's a new experience.

Third, expedite my healing.

I studied information online about healing a bad ankle sprain. Unfortunately, the apartment had no freezer, so there was no ice. Yet, ice is crucial to healing. I asked Gary and Rose to get those ice packs you snap to release a cold gel. Not ideal, but better than nothing.

I'd kept the ankle wrapped and elevated and put some magic Italian gel on it. I massaged it, and the knee, several times a day. On the third day, I began basic stretching and other exercises.

Last on the list: Set goals.

I know myself well. No matter what it took, I needed to leave the apartment after a full day inside. Once I got out for an hour or two, I could face another day inside if I continued to work at it. So, on the second morning, I met those challenging stairs with Gary's assistance. He and Rose then escorted me to a cafe where I began this article and sipped a delicious cappuccino while they painstakingly searched Rome for a cane. Later in the day, we took a short walk to a lovely historic restaurant and had a fun evening. I felt much better. On the third morning, I stayed at the Airbnb to rest my ankle, and that evening we attended our after-hours tour of the Vatican Museum and Sistine Chapel. It was a lot of walking and a ton of stairs, but I had a cane and a lot of determination, so I did it, and it was spectacular. A stoic guard even took mercy on me and invited us to ride in a secret elevator!

I continued to motivate myself by adjusting any negative thoughts to a positive mindset and spent my final two days in Italy seeing the sites. I walked miles a day on a badly sprained ankle and crooked cobblestone. It was slow but sure, and I enjoyed every minute of it.

Having tools, creating processes, and fine-tuning your mindset can help you through a challenging setback. You don't have to be a professional coach to shape your negative thoughts into a positive vision and a plan to fit any situation. Use the following list as a guide to turn those sour lemons into delicious lemonade. (Oh, Italy has the best lemons, especially in Sorrento!)

• Be kind to yourself and avoid condemning your actions and choices.
• Acknowledge your feelings instead of pushing them down.
• Ask yourself questions like the ones I mentioned in this article.
• Pay attention when you're projecting or catastrophizing. Bring your thoughts back to reality.
• Figure out a plan to make the best of what you've got and to give yourself something to look forward to.
• Use this article as a template you can customize to your needs!

Two weeks after returning home, I don't reflect on a trip ruined by a sprained ankle. I look back at a dream come true and the beauty and richness of Italy. I remember being on the Mediterranean and dining in family-owned restaurants with a plate of homemade pasta and freshly caught shellfish. I think of the memories we created and spending precious time with two people I love. The ankle incident proved my strength and my family member's patience and kindness.

Do I wish the fall had never happened? Of course, I do; the darn ankle still stings, but I also feel proud of the coping mechanisms I put to work. The beautiful memories will far outlast the discomfort and inconvenience of what could have been a far worse incident. And, as my brother says, now I have a story to tell!

The post Here’s How I Just Changed a Shocking Experience to a Manageable Setback appeared first on Marla Tabaka.

Consciously build a powerful company culture. Otherwise, it will build itself…and you will not like the results.   — Marla Tabaka

What does it really mean to build a strong culture? For some entrepreneurs, the very word conjures up images of employees dancing on desks, playing pool in the break room, and napping away in comfy, soundproof enclosures. While providing a fun environment may be one component of a thriving company culture, there's so much more to it.

If you want to stand out from your competition, keep your rock star talent from jumping onto another stage, and glean nothing but the best from employees at all levels, always remember Rule 11 from my 51 Rules of Leadership Excellence. Build a company culture based on your own values, but don't forget these eight musts.

1. If you want to be trusted, you must trust.

A culture of mutual trust is imperative. If you behave like a helicopter parent, overseeing, or worse, taking over every project, it will directly conflict with building trust. What if they make a mistake? I think any successful entrepreneur will tell you there is no mistake you cannot recover from. Give your employees clear guidelines and let them spread their wings.

Also, always do what you say you will unless there’s a good reason not to. If an employee is due for a raise, give it to them on time. If you say you will have weekly team meetings, be there. If you promise to add a team member to lighten the load, make it happen.

2. Determine your purpose.

Everyone needs a purpose in their lives; this is just as true in businesses. The purpose is the “why” behind what you do. If your company's purpose is only about making money, employees won't stand behind it for long. If the purpose is compelling and gives them a great reason to work at your company, it will attract passionate employees who want to fulfill your company's purpose.

If you create a purpose that benefits humankind, not just your company, you will attract and retain employees, which will produce the same effect on your customers.

3. Create a compelling vision.

If you don’t have a vision, you can’t get there. A compelling vision is short, clear, and achievable—albeit out of reach in the current moment.

For example, ex-Dunkin' Donuts CEO (and son of the company founder) Robert Rosenberg created this vision for Dunkin's future: “To become the dominant doughnut and coffee provider in each and every market” in which it competed.

Clear, concise, and probably achievable, but how? Metrics, KPI’s, and consistency.

The key is to sift through all the possible metrics and KPIs to determine the goals that best define success. Dunkin’s early objectives were:

• To have earnings per share grow at 15-to-20 percent per year.
• To have store-level economics achieve at least a 15-percent return on investment on average.
• To have debt never total more than three times EBITDA.

The company measured plenty of other things, but these objectives mattered most. This meant other goals had to support those objectives; otherwise, they weren't important.

Do your best to make your vision short, memorable, and repeatable. Long or confusing paragraphs cannot guide employees' thoughts, decisions, or actions, mostly because they can't remember or repeat it.

4. Clarify the values within your company culture.

Values let your team and the outside world know what you are all about. To come up with your company's values, first, explore your own personal values and use those to create values to guide your company toward success. Avoid double-standards.

For instance, most entrepreneurs value freedom, both personal and financial. Yet, many don’t extend that value to their team. If you wish to be financially independent and have flexibility in your schedule, wouldn’t it make sense to extend the same opportunities to your team, within reason, of course. If financial freedom is essential to you, pay your team well, and you’re more likely to achieve the goal. They will be committed, hard-working, and focused. If your employees feel safe financially, it gives them one less thing to worry about so they can concentrate on their job.

You can have any number of values; it's up to you, but remember that your values will direct how you do things in the future, so choose wisely.

5. Create unique/WOW factors.

Unique/WOW factors for your company may be the single most important thing in business today. Why should anyone want to work with or buy from your company? What is unique or WOW about it? Does what you sell or deliver stand out from the rest?

Having a unique/WOW factor should not only be for what you sell, but how you deliver it. This is especially true for a commodity or a service, as in those cases, what you sell may not be that unique in the first place. Be different! If everyone is building fences, dig a tunnel!

6. No jerks allowed.

I can't say this often enough: Hiring for skill alone will doom you to misery. Hire people who fit in with the intentional design of your culture. Hire people who have a proven work ethic and are team players. Hire for creativity and personality. Sure, experience and skill are important, but not nearly enough to take you to the top of your industry.

Create an interview process with questions that will compel your candidate to discuss their values, vision, skills, and professional and life experience. Don't rush through the search and hire process to get a warm body onboard; know your new hires.

7. Your company culture should encourage growth and ownership.

A strong company culture isn't just about teamwork and camaraderie; it's about encouraging your employees to see their job as more than just a job–to own their job and their ideas. Once you've built this collaborative, trusting environment, your employees will bring ideas to the table. If it's their idea, put them in charge of it! If an employee wants to learn something new, provide the support for them to do it. Today, innovative companies don't hire employees to remain in one job for an eternity; they hire innovators who will contribute to the future of the company in a powerful way.

8. Communicate, communicate, communicate.

Poor communication issues are at the root of many failures, and where I see entrepreneurs fail most often. You have a recipe for disaster when one hand doesn't know what the other is doing. But communication about processes and workflow aren't enough. Drill your values into your employees with ideas like those above and demonstrate them in your own behavior. Be authentic and, at times, vulnerable. If an employee isn't performing up to par, don't let your frustration and disappointment grow; engage in thoughtful conversations about it and create an improvement plan. If an employee has a win, celebrate!

Building a distinctive culture is not an overnight event, and it's not always easy. You'll hit some bumps in the road; remember Rule number 6: Never forget that your team, not your product, not your bank account, is your number-one asset.

The post How (and Why) to Build an Intentional Company Culture appeared first on Marla Tabaka.

“But Marla,” you might say, “Isn't it a bit self-centered and a waste of time to celebrate the small stuff? Anyone can do these things.”

Nope, none of that is true.

If you work hard, never pausing to acknowledge the completion of your goals and other small wins, you are missing out on an opportunity to increase your productivity, mood, and energy levels. Let me make my point:

Which of these two entrepreneurs is more likely to succeed?

1. The entrepreneur who takes time out of the day to reflect, appreciate, and share his or her achievements.
2. The entrepreneur who dismisses small wins because, after all, the little stuff completes only a portion piece of the big picture–there's so much more to do.

You guessed it: number one, the latter will burnout. Entrepreneurs who don't celebrate themselves and their achievements tend to get depressed and negativity becomes omnipresent. Productive actions are overridden by meaningless time-suckers as they lose focus. Acknowledgment of your achievements helps to keep the focus and momentum. And, it will help you to feel good about yourself.

High-performance entrepreneurs don’t wait for milestone achievements to celebrate.

Think about the parent whose young child takes his first steps. Does the parent hold off on joyfully acknowledging him until he has walked his first mile? No, because one small step is a milestone. The family claps, laughs, encourages him, and tells everyone the exciting news. This reinforces the child's commitment to walking and lets him know that he's achieved something notable. It inspires and motivates him to do it again, even though it's likely that he's going to fall down quite a bit.

The acknowledgment of small accomplishments motivates and inspires us, and it also relieves stress. As big breakthroughs happen, they merit a celebration that is commensurate to their significance, but how often do these breakthroughs come along? It takes many small wins to add up to a milestone. If you neglect to acknowledge your productivity at all levels it may have a negative impact on your energy, attitude, and productivity, therefore your business.

Celebration and acknowledgment change your physiology.

Try this experiment:

Spend ten seconds thinking about all of the hard work you have to do. Feel the pressure mounting. Now notice your posture, is it strong and upright or slumped? Take note of how your body feels. Do you feel stressed out? How productive can you possibly be under these conditions?

Now, spend ten seconds mentally reviewing the things that you achieved over the past week, or month. Mindfully highlight the tasks that are off your plate and acknowledge how good it feels now that they're done. Give yourself a pat on the back. Now how do you feel? You're more likely to charge into your next steps with a good attitude and higher energy.

When we focus on the good stuff it sparks the reward circuitry of our brains. This causes a chain reaction as the brain releases chemicals that stimulate feelings of pride, excitement, and happiness. It makes us want to dig deeper into our next achievement.

Celebrations come in all shapes and sizes.

You complete a small project and it feels nice to finally have it done, but there's another project that needs your attention. Who has time to celebrate?

A celebration of achievement doesn't necessarily mean a party or treating yourself to a day off. Here are a few ways to acknowledge and appreciate your amazingness.

How to celebrate your small wins and productivity.

• At the end of your day spend five to ten minutes reviewing everything you've completed from your list. Most likely, many of the things you've done weren't even on your list so add them and flag them as complete. A visual of your accomplishments is very rewarding and will lend to a greater appreciation of your achievements.
• Tell someone who understands the significance of small steps. Positive auditory feedback, along with a few verbal pats on the back, gives us a mini rush that helps buoy our motivation, therefore increasing productivity.
• Let your mind wander to future images of your success. Painting this uplifting image will help your subconscious mind communicate your desires to the brain. This is important since a well-informed brain opens your eyes to opportunities and ideas that help get you what you want.
• Acknowledge your wins by doing something a little different. I have a theory that we all need to put a little vacation in each and every day. This stimulates the brain's reward center, helps us to celebrate our freedom as an entrepreneur, and energizes us.
• Express gratitude for your achievements. Gratitude has a strong impact on your mind and body.
• Thank those who contributed to your wins and spend a bit of time to think about the skills, commitment, and endurance it takes to achieve your goals.

You really do rock, ya know? Now, close your eyes, put a smile on your face, and count your blessings!

The post Productivity Increases When Entrepreneurs Celebrate Small Wins appeared first on Marla Tabaka.

Entrepreneurs tend to get down on themselves for putting things off, so when a business owner develops a habit of procrastination, it will eventually damage the business–and the psyche. It's worthwhile to get to the root of this problem, rather than steep in blame and shame.

You may believe you have a time management issue, but you'd be wrong–sort of. Procrastination does lead to time management issues, but that's only a symptom of the bigger picture.

And, nope, it's not laziness; some of my most ambitious, successful clients used to procrastinate (oh, and I've done my share of it too), so it's not that.

What is procrastination? It's usually a stress response, not a time management issue or a blasé faire attitude. We all know that being an entrepreneur can be stressful, and it gets even worse if you're unclear and/or unhappy about your vision and goals.

Procrastination can get out of control.

Have you noticed that the longer you put something off, the more difficult it is to get it done? More things pile on, and you're too deep to climb out before you know it. This results in something called the procrastination accumulation effect. The resulting stress may include feelings of inadequacy, guilt about what is left undone, and fear of failure.

Ok, Marla, I'm stressed out, and I procrastinate. Now what? I have one word for you: Clarity!

Do you know what your vision is? Are you confident about its viability? Do you have a step-by-step plan to achieve your goals? If you don't know where you're going, you can't possibly get there. Of course, you will get lost in some form of procrastination. You may engage in busy work and not use your time efficiently. Odds are, if you haven't gotten really clear on your vision, model, strategy, values, and passion by now, you probably won't. Not until you get qualified help (raising my hand!) to create clarity and a plan.

Procrastination may be a sign that you hate what you do.

One of the leading causes of stress in entrepreneurs is a lack of money, which means they believe they can't afford hiring or outsourcing. You've taken on so much of the work required to keep the business going that you don't have the time to grow your business. It's frustrating that you procrastinate on this tedious work because it's not what you were born to do. It would help if you had clarity here too.

In reality, the savings that you associate with doing the work yourself is an illusion. If you had an extra 20-hours a week to work on growth, could you increase your revenue? Sure, you could. Spend your time focusing on the work that drives profits, and you'll be able to bankroll a part-time person before long.

Self-doubt and fear lead to procrastinative habits.

Fear is at the root of stress-related behavior, including procrastination. If you didn't have anxiety (or perhaps subconscious worries), you would have already achieved your vision or gotten close to it by now, right?

Imposter Syndrome feeds procrastination.

Many entrepreneurs suffer from Imposter Syndrome. Therefore, they procrastinate because it wards off any risk of being exposed to the negative consequences that they perceive as inevitable. Again, this is common and normal–there is nothing wrong with you.

Fortunately, the stigma associated with therapy and coaching has finally shifted. Entrepreneurs understand that they should not be on their journey alone. Whether you work with a coach and/or a therapist, your odds of success will exponentially increase once you believe in yourself and your vision. Let's get to work!

The post Procrastination Making You Miserable? This is Just What You Need appeared first on Marla Tabaka.